Is it safe to receive packages from China?

The health and safety of our customers and our staff is of utmost importance to us.

According to the US Center for Disease Control & Prevention (US CDC), coronaviruses have low survivability on surfaces. The risk of the virus spread from products or packages shipped over a period of days/weeks is very low. There is currently no evidence indicating the coronavirus is transmitted via imported goods.

Also, according to World Health Organization (WHO), it is safe to receive a letter or a package from China. People receiving packages from China are not at risk of contracting #2019nCoV.

From previous analysis, we know coronaviruses do not survive long on objects, such as letters or packages. For more information, please visit WHO at https://twitter.com/WHOWPRO/status/1223609427342716930

Can I get a full refund if I’d like to cancel my order?

Orders Pending for Processing — Yes, your order can be canceled and a full refund to your original method of payment will be processed.

Orders with Tracking Number — Your order has already been shipped. You can track it here (https://t.17track.net/en). If you’d like to return the items after you receive them, please contact us first at info@crobilis.com. One of our Customer Service representatives will get back to you as soon as possible.